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How gamification can help motivate and train employees

Regardless of industry sector or company size, managers face daily challenges of training new employees and continuing to grow the internal knowledge base among existing employees. They also face the problem of staff always going to the same people (usually highly compensated, high demand people) for answers to questions. This ties up resources and can cause work delays. So how do you get new and existing staff in your projects, at the help desk, in customer service, or even in sales to expand what they know without having to constantly go to the same old people? Many companies have turned ...